Frequently Asked Questions
Will I get bruises from it?
It’s normal to notice mild redness or light marks after cupping - this simply shows that circulation and lymphatic flow are being stimulated. However, when used correctly, it shouldn’t be painful, just a tightening sensation. Always start on the lowest suction level and gradually increase as your skin adjusts. The longer you leave the device in place, the darker the bruising will be. If marks appear, they’re typically temporary and fade within a few days, leaving your skin smoother, firmer, and renewed.
How often should I use it?
For best results, use the device for 10–15 minutes per area, 2-3 times per week. Consistency is key - most women begin noticing smoother, firmer skin within 3–4 weeks of regular use. Over time, continued treatments help enhance circulation, reduce cellulite, and maintain that beautifully toned, radiant look.
Where are you located?
Our head office is located in Gold Coast, Australia
How much does shipping cost?
Shipping is free on all orders to Australia.
How quickly will I see results?
People generally report visible results within 3-4 weeks of consistent use. Consistency is key!
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at reformher.co@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.