Frequently Asked Questions
How often should I use the ReLumé Face Mask?
For best results, we recommend using it 3-5 times per week for 10-15 minutes per session. With consistent use, you’ll start noticing visible improvements in skin tone, clarity, and firmness within just a few weeks
Is the ReLumé Face Mask safe for all skin types?
Yes - the mask uses clinically proven, non-UV light therapy that’s completely safe, gentle, and non-invasive. It’s suitable for all skin types, including sensitive and acne-prone skin.
Where are you located?
Our head office is located on the Gold Coast, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
When will I start seeing results?
Most users notice a brighter, more radiant complexion within 2-4 weeks of consistent use. Continued sessions help maintain collagen production, reduce fine lines, and keep your skin looking youthful and healthy over time.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at reformher.co@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.