Frequently Asked Questions
How often should I use the ReformHer Pro?
For best results, use the device 5–10 minutes per session, 3–5 times per week. Consistent use helps stimulate collagen production, firm contours, engage facial muscles, and enhance your skin’s overall glow. Over time, you’ll notice visibly lifted, smoother, and more radiant skin.
What are the 3 massage modes & how do they work?
The device features 3 intelligent operation modes - Cleansing, Lifting, and Nourishing - each designed to target different stages of your skincare routine.
🧼 Cleansing Mode uses ion technology to remove deep impurities, minimise pores, and address dull skin & acne issues
💆♀️ Lifting Mode activates facial muscles with EMS and vibration for firming results, and facilitates deep absorption of products to maintain moisture.
🔥 Hot Mode uses warm massage to gently awaken and relax the skin, restoring vitality.
Where are you located?
Our head office is located on the Gold Coast, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
Is it safe for all skin types?
Yes! The device is gentle, non-invasive, and suitable for all skin types. It uses safe, low-level light and microcurrent technology that works harmoniously with your skin - no irritation, no downtime, just results that look and feel naturally beautiful.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at reformher.co@gmail.com.
Our operating hours are Monday to Friday, 9:00 AM - 5:00 PM AEST. We aim to respond within 24 hours during weekdays.