Frequently Asked Questions
How Does Red Light Therapy Work?
Red light therapy works by using gentle wavelengths of light that penetrate deep into your skin to stimulate natural cell repair and renewal. This process helps boost collagen production, improve circulation, and reduce inflammation - promoting a smoother, firmer, and more radiant complexion. It’s an effective way of healing from within, creating firmer, brighter & more youthful skin over time.
Is it painful?
Not at all - red light therapy is completely painless and gentle on the skin. You’ll feel a soothing warmth as the light works beneath the surface, but there’s no discomfort, burning, or irritation. It’s a relaxing, non-invasive treatment designed to help you feel good while supporting your skin’s natural rejuvenation process.
Is it safe to use?
Yes, red light therapy is completely safe for regular use. It’s a non-invasive, clinically backed technology that uses low-level light wavelengths to gently stimulate your skin at a cellular level. There are no UV rays, no heat damage, and no harsh side effects - it just provides a boost to the natural, restorative process your body already understands.
How much does shipping cost?
Shipping is free on all orders to Australia.
Where are you located?
Our head office is located on the Gold Coast, Australia
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at reformher.co@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.