Frequently Asked Questions
How often should I use the RevitaHair Scalp Massage Comb?
For optimal results, use the brush 3-4 times per week for about 10 minutes per session. Consistency is key - with regular use, most women begin to notice less shedding and stronger, fuller strands within 4-6 weeks.
How soon should I see results?
People generally report stronger, thicker hair and reduced hair loss within 3 months of consistent use. Consistency is key and results time frames vary between individuals. For best results, pair with your favourite scalp serum or nourishing oil, allowing the red light and massage to enhance absorption and boost circulation without pulling on strands.
Where are you located?
Our head office is located in Gold Coast, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
Is red light therapy safe for my scalp and hair?
Yes - red light therapy is completely safe, non-invasive, and clinically backed. It uses low-level wavelengths that gently stimulate the hair follicles, improve blood flow, and support natural hair growth - without heat damage or harsh treatments.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at reformher.co@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.