Frequently Asked Questions
How often should I use the Lumea 4-in-1 Wand?
For best results, use your Lumea 4-in-1 Wand 3-5 times per week for about 10-15 minutes per session. With consistent use, most users begin noticing visible improvements in skin tone, texture, and firmness within 2-4 weeks.
Is it safe to use on all skin types?
Yes! The Lumea 4-in-1 Wand is safe, gentle, and non-invasive. It uses light wavelengths that are suitable for all skin types - even sensitive skin. There’s no heat, pain, or discomfort, making it ideal for at-home daily use.
Where are you located?
Our head office is located in Gold Coast, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
Is there any downtime or aftercare required?
None at all. The LED Beauty Wand is non-invasive and heat-free, so there’s no redness or recovery time. You can apply your favourite serums and moisturiser straight after treatment to lock in hydration and enhance your glow.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at reformher.co@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.